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[ Paypal, VISA, MasterCard, AMEX, Western Union, Bank account deposit, COD

Fleur-de-coin.com » Coin Shop » Shopping Frequently Asked Questions

Last updated February 15, 2007

Shopping F.A.Q.

Items available for sale Fleur-de-coin.com specializes in european coins and sets, along with the Greek currency. This translates to euro coins from Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Portugal, San Marino, Slovenia, Spain, and the Vatican City. You can also find Greek drachmas and lepta, Greek banknotes, coins from Cyprus and coin supplies.
Payment methods Most of our customers prefer Paypal, a fast, secure and hassle-free method of payment. Fleur-de-coin.com also accepts all major credit cards (VISA, MasterCard, AMEX), Western Union money transfer services and bank account deposits, while Greek buyers have the additional option of paying for the goods on delivery (Antikatavoli - COD). The final option, suitable for smaller purchases, is sending money through the mail (buyer's risk).
Shipping policy Fleur-de-coin.com will ship your order anywhere (word-wide shipping)! Regardless of the total value of the coins included, your order will be fully insured (100% protection). Please, do not accept an opened or damaged package as this will void the insurance. In case a package is lost, the money you have paid is fully covered. Unfortunately, tracking the package through the postal authorities can take several weeks or months. Consequently, shipping the lost order for a second time is guaranteed but it can be time-consuming.
Free Shipping Would you like to order more than 160 euros worth of coins? We will ship your order fully insured world-wide for FREE.
Shipping estimate Under normal circumstances we aim at shipping your order within three working days. We ask for your understanding if due to heavy workload we have to exceed this timeframe. In case your ordered items are out of stock, we will inform you about the delay, provide a new shipping estimate and give you the chance to cancel part of all the order.
Delivery estimate The delivery time of the goods depends on the customer's residence. In your shopping cart you can select your country from a drop-down list and receive an empirical delivery estimate. The number of days displayed is the recorded average from previous orders.
Return policy If for any reason you are not satisfied with the coins you have received, you can contact Fleur-de-coin.com and arrange for the return of your order within 7 days; no questions asked. Shipping costs are non-refundable.